Privacy Policy

1. Introduction

Maintenance-Pro, a division of Holmes Legacy LLC ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our maintenance management software and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Phone number (for SMS notifications)
• Company/organization information
• Work order and maintenance data you enter into the system
• Asset and equipment information

3. SMS/Text Message Communications

If you opt in to receive SMS/text message notifications from Maintenance-Pro:

• We will send you work order assignments, maintenance alerts, and operational notifications
• Message frequency varies based on your maintenance activity
• Message and data rates may apply
• You can opt out at any time by replying STOP to any message
• For help, reply HELP or contact support@maintenance-pro.tech
• We do not sell or share your phone number with third parties for marketing purposes
• Your phone number is only used for operational notifications related to maintenance activities

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send you notifications about work orders, maintenance schedules, and alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Protect against unauthorized access and ensure platform security

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations (e.g., SMS delivery services)
• To comply with legal obligations or protect our rights
• In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time
• Withdraw consent for data processing

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.